We like to understand the impact that our support has on our clients, not just in the short term but over the medium and longer term too. Every year we go back and ask clients to reflect on their experience of working with us, which allows us to continuously improve.
Here, we share a few highlights.
Satisfaction Levels
90% of clients surveyed were satisfied or very satisfied with our support.
“First Class Services’
“The support and information provided by CEIS was extremely useful”
“Thank you for all the support. It has been hugely helpful and we are very grateful’”
“It was very welcome and very helpful”
“We have received support with cash flow forecasting and marketing and both have been excellent for us, thank you”
“Thank you for the important service you provide”
“We greatly value CEIS support”
“Keep providing this - it has been really helpful, but as suggested, an allocated person to support throughout new business development and bring additional capacity is needed”
“Secured a Contract on the back of the Business Plan that you helped draw up for me”
Social Impact
We also asked clients how our support impacted their ability to fulfil their social mission
25% have been able to offer new products or services to their client/communities
31% are able to support more client/community needs
19% are offering their products/services to a different client group/area/community
Much of the above support was provided with the kind support of Glasgow City Council.
If you would like to explore how we might be able to help your charity, social enterprise or community group please contact us today.